Frequently asked questions
Answers to the questions we are asked most often.
General questions
Do you install new boilers?
We do install new boilers, replacing older or inefficient systems, and can advise on the best, most efficient option for your property and budget. Contact us for a Free, no obligation quote.
How much does a new boiler cost?
It would very much depend on the installation. For instance, a straightforward boiler swop, like for like with a 5 year parts and labour warranty is £1900. As every installation is different, we provide a Free, no obligation quotation based on your requirements. We'll assess your current system, discuss the best options for your home and budget, and provide a clear transparent quote with no hidden costs. Contact us today to arrange a Free boiler survey and quotation.
How long does a boiler installation take?
Most boiler installations can be completed in a day, although more complex projects may take longer. We'll provide a clear timescale before work starts and aim to keep disruption to a minimum.
Should I repair or replace my boiler?
This is often the most difficult question to answer. It very much depends on your boilers age, condition, and the cost of the repair. We will assess the problem and give you honest advice on whether a repair or replacement offers the best value for your home and budget.
Do you offer boiler servicing?
We service all natural gas boilers from all major boiler manufacturers including Worcester Bosch, Vaillant, Baxi, Ideal and Glowworm and many more. Give us a call to see if we cover your boiler.
How often should I have my boiler serviced?
We recommend your boiler is serviced every year. Your boiler works hard all year keeping you supplied with heating and hot water. An annual service by one of our experienced engineers ensures it is working safely and efficiently.
Are Diamond Heating and Plumbing Ltd Gas Safe Registered?
Yes. Our gas work is carried out by appropriately Gas Safe Registered engineers.
You should always use a suitably registered engineer for gas work in your home or rental property.
How much experience do you have?
Diamond Heating and Plumbing Ltd has over 35 years' experience in the heating and plumbing industry.
We're a local, family-run business and have built our reputation through professional workmanship, straightforward advice and customer recommendations.
Why choose Diamond Heating and Plumbing Ltd?
We're a local company rather than a national call centre, and our reputation within the area is extremely important to us.
Customers choose Diamond for a combination of:
- Over 35 years' heating and plumbing experience
- 270+ 5-star Google reviews
- Gas Safe Registered engineers
- Baxi Approved Partner status
- Vaillant Advance Installer status
- Up to 10 years' parts and labour warranty on boilers we supply and install
- Experience with all major boiler brands
- Clear, fixed-price quotations for new boiler installations
- A local, family-run team
- Professional, clean and tidy workmanship
A large proportion of our work comes from existing customers and recommendations, something we're extremely proud of.
Do you only work on Baxi and Vaillant boilers?
No.
Although we're a Baxi Approved Partner and Vaillant Advance Installer, our engineers are experienced with all major boiler brands.
Our approved installer status doesn't restrict us to those manufacturers, so we can recommend alternatives where we believe they're more appropriate for a particular customer or property.
Do you work on boilers you didn't install?
Absolutely.
You don't need to have bought your boiler from Diamond to use us for servicing, repairs or heating-control problems.
We're happy to look after existing heating systems regardless of who originally installed them.
Do you guarantee your work?
Our work is fully insured and guaranteed, and new boilers that we supply and install can come with up to 10 years' parts and labour manufacturer warranty, depending on the appliance and applicable warranty conditions.
We'll explain the relevant guarantees and warranties for your particular job.
What areas do Diamond Heating and Plumbing Ltd cover?
Diamond Heating and Plumbing Ltd is based in Gillingham and provides boiler, heating, gas and plumbing services throughout Medway and the wider ME postcode area.
Areas we cover include:
Gillingham & Rainham: Gillingham, Rainham, Twydall, Brompton, Wigmore, Hempstead, Parkwood and surrounding areas.
Chatham: Chatham, Walderslade, Lordswood, Luton, Brompton, St Mary's Island and surrounding areas.
Rochester & Strood: Rochester, Borstal, Strood, Frindsbury, Wainscott, Cuxton, Halling and surrounding areas.
Hoo Peninsula: Hoo St Werburgh, Cliffe, Cliffe Woods, High Halstow, Cooling, Stoke, Allhallows, Grain and surrounding villages.
Sittingbourne & Swale: Sittingbourne, Milton Regis, Kemsley, Iwade, Newington, Teynham and surrounding villages.
Isle of Sheppey: Sheerness, Minster, Queenborough, Eastchurch and surrounding areas.
Faversham: Faversham and surrounding ME postcode villages.
Maidstone: Maidstone, Bearsted, Grove Green, Allington, Barming, Loose, Coxheath and surrounding areas.
Aylesford & West Malling: Aylesford, Ditton, Larkfield, East Malling, West Malling, Kings Hill, Leybourne and surrounding areas.
If you're unsure whether we cover your address, just give us your postcode when you contact us. If you're in an ME postcode area, please get in touch.
Do you install boilers throughout Medway?
Yes.
We install new boilers throughout the Medway Towns, including Gillingham, Rainham, Chatham, Rochester and Strood, as well as the surrounding villages and wider ME postcode area.
We can arrange a free assessment visit to discuss your requirements and provide a no-obligation quotation.
Do you repair boilers throughout Medway?
Yes.
Our engineers carry out gas boiler fault diagnosis and repairs throughout Gillingham, Rainham, Chatham, Rochester, Strood and the surrounding ME postcode area.
We work with all major boiler brands.
Do you provide boiler servicing throughout Medway?
Yes.
Diamond Heating and Plumbing Ltd provides annual gas boiler servicing throughout Medway and the wider ME postcode area.
We're happy to service your boiler whether we originally installed it or not.
Do you cover Maidstone and Sittingbourne?
Yes.
As well as the Medway Towns, our service area extends into Maidstone, Sittingbourne, Swale and other ME postcode areas.
Contact us with your postcode and the work you require and we'll confirm availability.
How do I get a quote from Diamond Heating and Plumbing Ltd?
You can contact us by telephone or through the enquiry form on our website.
For new boiler installations and larger projects, we'll normally arrange an assessment so that we can properly understand what's required before providing a quotation.
This allows us to give you a meaningful price rather than an unrealistic estimate based on insufficient information.
Will there be hidden extras on my new boiler quotation?
Our new boiler quotations are intended to clearly set out the work we're proposing and the price for carrying it out.
Following our assessment, we provide a comprehensive fixed-price quotation so that you know what you're agreeing to before the installation starts.
If there's anything in the quotation you're unsure about, we're always happy to explain it.
Will you leave my home clean and tidy?
Yes.
We understand that we're working in your home and treat it accordingly.
Our engineers take care to work cleanly and professionally, remove rubbish associated with our installation work and leave the working area tidy when the job is finished.
How do I book Diamond Heating and Plumbing Ltd?
Call us on 01634 317817 or use the contact form on our website to tell us what you need help with.
Whether it's a boiler breakdown, annual service, new boiler, smart heating control, power flush, Landlord Gas Safety Check or a complete heating and hot water installation, our team will be happy to help.
Still have a question?
Call us or ask for a free quote.